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If you have a question that is not answered here, please email me, and I will do my best to answer, or point you in the right direction.


Frequently Asked Questions


Q: I cant connect to PXO

A:PXO is no longer working. We now use irc.gamesurge.net or the German site, irc.descentforum.net to chat. You can use any standard IRC chat client to join irc.gamesurge.net (#descent3), irc.descentforum.net (#descent) or a program like Vortex, that has the IRC client pre configured for Descent 3 chat. To view the on-line games, you can visit the Descent Game Tracker, or the combination Chat Game Tracker Vortex.


Q: Why cant I see the on-line games?

A:If you have not patched your game to ver 1.4, you will not see any of the servers, as they have all been patched to ver 1.4. Get your US patch here. You can no longer see games from within D3.


Q: I have Windows. I don't know which patch to download, the patch isn't working, or I can't start Descent 3 because it will not recognize my CD in the drive. What do I do?
A: Try the following steps. If it still doesn't work, email support@descent3.com
1. Download the D3 US/EU/AUS Version 1.4 Patch.
2. Double click on the file you downloaded.
3. When it asks you, type in the location where you installed Descent 3. If you're not sure where this is, do a search for "Descent 3.exe" and enter exactly what lists under the "In Folder" column.
4. The game should now work.

Q: I have the Dual-Jewel version of Descent 3, and when I try to install any of the patches, the installation terminates with an error message stating: 'Old File Not Found' and the D3 US/EU/AUS Version 1.4 Patch didn't work. What do I do?
A: The Dual-Jewel release of Descent 3 contains a slightly newer revision of the game that the patches are unable to recognize. To resolve this issue, please do the following:

1. Uninstall Descent 3 and reinstall it to the default directory.
2. Download and run d3_us_1.0_djfix.exe and extract it to the directory the game was installed to.
3. Install the most recent patch for Descent 3 (d3_us_1.4_patch.exe).


Q: How do I find out what version of Descent 3 I am using?
A: The header at the top of the readme file states the version of Descent 3 that you are using. You can access the readme file by executing the readmeviewer.exe program in the Descent 3 install directory.


Q: I get a crash on level 10 in the same place (at the data uplink center)?
A: This is a problem with version 1.3.x of Descent 3. Update to version 1.4.


Q:I'm getting a black screen when I hit play from the launcher! Whats up with that?
A:Usually this occurs when your 3d card has bad drivers or is not a supported card, but still shows up in the 3d device list. There are two things to do in this situation:
1. Find out what chipset your card has and make sure it is supported by d3 (see the supported cards list). If its not on the list then you are out of luck.
2. If it is supported, then head over to the website for the chipset manufacturer and get the latest drivers for the card. They should have complete instructions for installing the drivers. Usually getting the 'reference' drivers from the chipset manufacturer is the best option since they are most frequently updated.


Q:I have an ATI Rage Pro card and some of the windows are opaque when they should be transparent?
A: Yep. This is an issue with ATI cards that can't really be fixed. The Rage 128 also exhibits this behavior to some degree but you can generally see the transparent windows properly from certain angles. The workaround for this is to add the command line argument -norenderwindows, which will not render the windows at all. To get past level 2 you need to see through the window into the chemical room so this is highly recommended (at least for level 2 play). UPDATE: the newest rage pro drivers bring them up to the compatibility level of the rage 128 - basically now you can see through windows if you look at the right angle..


Q: I'm stuck on level x in place y!! Help!!
A:
Try using your guidebot. Pressing F4 will bring up the menu. If you follow the guidebot you can get through most of the levels without too much trouble. There are a few puzzles and tricks the little fella can't show you though. If you are really stuck, check out the D3 strategy guide from Brady Games or surf over to Moon's Descendarium at http://www.gamesdomain.co.uk/moonglow/index2.html


Q:I got a crash!
A:
Sorry about that. When you get a crash it will make a file called "error.log" in your D3 directory. If you have a crash pretty frequently, try deleting the error.log file and then making the crash occur so it just has the log for that one particular crash. Send that file, along with a description of what was happening in the game, to support@descent3.com

Q:My guidebot gets confused on level 12 because of a missing goal?
A:
Unfortunately a patch to fix this is difficult to do (and would be a HUGE download) because it is a problem with the data files in the game, not the executable. The level is fully finishable but you're on your own for the last goal. Check out Moon's Descendarium for a walkthrough if you are having trouble finishing this one.

Q: I get a bluescreen crash in WSIPX.VXD?
A:
This is a strange bug in windows, that for some reason, when we ask the system what network devices are available, it will crash on some computers. If you use IPX protocol on your network normally, uninstalling and then reinstalling the drivers will fix the problem. If you don't, just go ahead and remove them. They can be accessed from the Control Panel -> Network

Q: What is this talk about a hardware 3d card? Is my card supported? Is there a software option?
A:
A 3d accelerator card is designed for very fast rendering of shapes to the screen, on a separate chip from your main processor, allowing for more and better graphics while letting your computer do more with robots and sound and other exciting stuff. Many cards these days and many newer computers have 3d hardware support, but not all of them. Here is a list of supported cards and the website where you can get the latest reference drivers for them. Software rendering is unfortunately just too slow to be playable.


red-barchetta@comcast.net